Privacy Policy For Our Water Restoration Company
Who We Are
Cambridge Water Damage Pros provides residential and commercial restoration services in Cambridge, Massachusetts. This Privacy Policy explains how we collect, use, and protect information gathered through http://waterdamagerestorationcambridge.com/.
We are committed to protecting personal information shared during service requests, estimates, and project communication. Our business, founded in 2015 by Jerry Whittle and Howard Fowler, operates locally from 67 Smith Pl, Cambridge, MA 02138, United States, serving property owners who need safe, reliable restoration after water or structural damage.
Information We Collect
We collect information you provide directly, such as your name, address, and project details. This includes property photos, job descriptions, and documentation needed for insurance claims.
We may also collect technical data like browser type, device identifiers, and pages visited to improve website performance. Cookies and similar tools help us understand visitor activity. In some cases, we receive information from trusted service partners who help us with scheduling, billing, or project support.
How We Use Information
We use information to deliver and manage restoration services. This includes scheduling inspections, preparing estimates, coordinating work, and processing insurance documentation. We also use data for safety checks, quality control, and billing.
Information may be analyzed to improve website performance, prevent fraud, and ensure compliance with legal requirements. Our goal is to use your information responsibly and only for the purposes needed to provide efficient, trustworthy restoration service.
Cookies and Similar Technologies
Cookies are small files stored on your device to help websites work better. We use cookies and similar technologies to remember preferences, measure website traffic, and improve user experience. Some cookies are essential for the site to function properly, while others help us understand how visitors interact with our pages. You can choose to delete or limit cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.
Sharing and Disclosure
We share information only when necessary to complete services. This may include coordination with subcontractors, service partners, or insurance adjusters with your consent. Payment processors may access information needed to complete transactions.
We may also share data for safety checks, compliance, or when required by law. Cambridge Water Damage Pros does not sell or rent personal information to any third parties. All sharing is done with care and for legitimate business reasons only.
Data Retention
We keep records only as long as needed for operational, safety, legal, and tax purposes. Retention periods depend on the type of record and any applicable regulations.
Job documentation, billing records, and insurance files may be stored longer to meet industry standards or legal requirements. Once records are no longer required, they are securely deleted or destroyed following safe data handling practices.
Your Choices and Rights
You may request to access, correct, or delete personal information we hold, where legally allowed. You can also ask us to limit certain uses of your data or manage cookie preferences through your browser.
Written requests regarding privacy rights can be sent by postal mail to: Cambridge Water Damage Pros, 67 Smith Pl, Cambridge, MA 02138, United States. We will review and respond to each valid request in line with applicable privacy laws.
Security
We maintain safeguards to protect your personal information. Access to records is limited to authorized employees and service providers who need it for their work.
Our team receives training on data protection, and we use reasonable technical and physical measures to secure stored information. While we take strong precautions, no system of online transmission or storage can be guaranteed completely secure.
Children’s Privacy
Our website and services are intended for adults and authorized representatives of property owners. http://waterdamagerestorationcambridge.com/ is not directed to children under 16 years of age.
We do not knowingly collect personal information from minors. If we become aware of data collected from a child without proper consent, it will be deleted as soon as possible.
Data Transfers
Some information may be processed by trusted vendors or service providers located outside of Cambridge, MA.
When this occurs, Cambridge Water Damage Pros takes reasonable steps to ensure that any transferred information is protected under standards consistent with this Privacy Policy and applicable privacy laws.
Changes to This Policy
Cambridge Water Damage Pros may update this Privacy Policy from time to time to reflect business or legal changes.
The most recent version will always appear on this page. By continuing to use http://waterdamagerestorationcambridge.com/ after updates are posted, you agree to the revised terms.
Contact Us
If you have any privacy questions or requests, please write to:
Cambridge Water Damage Pros
67 Smith Pl, Cambridge, MA 02138, United States
Definitions
Personal information means any data that can identify an individual, such as a name, address, or contact details.