Terms and Conditions

Acceptance of Terms

Use of the website http://waterdamagerestorationcambridge.com/ means you agree to these Terms and Conditions as posted today. If we update these Terms in the future, your continued use of the website means you accept the revised rules.

We encourage you to review this page regularly. By using our website, you confirm you are able to form a binding contract. These Terms apply to all visitors and users of our services and website.

Services

Cambridge Water Damage Pros provides emergency response, mitigation, cleaning, and reconstruction services for property damage. The specific scope of work will be defined in a separate Service Agreement after a detailed onsite assessment.

Our services may include structural drying, mold remediation, and smoke cleanup, using industry standards like IICRC. We may use third party vendors for specialized tasks like plumbing or roofing.

Service availability can vary based on the nature of your project, our current schedule, and the location within Cambridge, Massachusetts.

Quotes, Billing, and Payment

Any verbal or initial written estimate provided is a preliminary quote, not a fixed price. The final invoice will reflect the actual materials used and labor performed, particularly when conditions change. We will require a deposit before starting work on certain projects. All major payment methods are accepted. The client must pay the balance promptly upon completion of work. Unpaid balances will accrue late fees. Any billing disputes must be submitted in writing within ten business days of receiving the final invoice.

Insurance and Claims Assistance

We provide assistance by preparing detailed documentation, photo reports, and necessary paperwork to support your claim. Cambridge Water Damage Pros does not make decisions for your insurance company.

Approval of the claim, payment amounts, and payment timeliness are independent decisions made by your insurer. We cannot guarantee coverage or direct payment from any insurance provider. The property owner remains ultimately responsible for all billed amounts until paid in full.

Scheduling, Access, and Site Conditions

The client must grant our team safe and continuous access to the property during agreed-upon work hours. This includes ensuring utilities like water and electricity are functioning for necessary equipment.

The client must disclose any known hazardous conditions, like asbestos or existing mold, immediately. Work may be paused if safety risks arise, if unauthorized persons or minors enter the work area, or if aggressive pets are present.

Health and Safety

Our technicians are trained to high IICRC standards and prioritize health and safety. This includes mandatory use of PPE, setting up proper containment, and using specialized equipment like negative air machines where required. We use EPA-registered disinfectants when appropriate. We fully comply with all applicable safety and health regulations in Cambridge, Massachusetts. The client must follow all safety instructions provided by our site supervisor.

Customer Responsibilities

The client must remove and secure all personal valuables and sensitive items from the work area before our team begins.

The client is responsible for immediately notifying us of any preexisting structural issues or hidden damage discovered before or during the project. You must strictly follow all post-mitigation safety guidelines and instructions, including keeping equipment like air movers running for proper drying.

Warranties and Disclaimers

We provide a limited workmanship warranty covering the quality of the labor we perform for a set period. This warranty does not cover preexisting damage, normal wear and tear, or latent conditions that were not visible during the initial assessment.

We are not liable for failures caused by acts of nature, ongoing site neglect, or poor workmanship by third party vendors hired directly by the client. No guarantee is made regarding the complete elimination of microscopic mold spores.

Limitation of Liability

To the maximum extent permitted by law, the liability of Cambridge Water Damage Pros for any claim related to our services is limited to the total amount paid by the client for that specific service.

We are not liable for any indirect, incidental, or consequential damages, including but not limited to lost income, inconvenience, or damage to contents not covered in the scope of work.

Cancellations and Rescheduling

Clients must provide notice to cancel or reschedule service appointments as soon as possible. Emergency water and fire services are treated differently than planned work like mold remediation.

Cancellation of contracted non-emergency services without sufficient notice may result in a cancellation fee to cover administrative and preparation costs already incurred.

Intellectual Property

All text, images, logos, and service marks on the website http://waterdamagerestorationcambridge.com/ belong to Cambridge Water Damage Pros or its licensors.

You may not copy, reproduce, or distribute any content from the site without express written permission from our company. Unauthorized use is strictly prohibited.

Privacy and Data

Our use of personal information is governed by a separate Privacy Policy, which is available on our website.

We use job-related photos, reports, and documentation strictly for service documentation, quality control, and submission to insurance carriers for claims review. We do not sell or rent customer data.

Third Party Links and Tools

Our website may include links to external resources or tools for your convenience, such as industry bodies or government sites.

These links are provided for general information only. Cambridge Water Damage Pros is not responsible for the content, privacy practices, or accuracy of any external website. You use them at your own discretion.

Changes to These Terms

Cambridge Water Damage Pros may update these Terms and Conditions at any time. We will post the revised terms on this page with an updated effective date.

We reserve the right to modify these rules without specific notice to individual users. Continued use of the website http://waterdamagerestorationcambridge.com/ means you accept the changes.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Cambridge, Massachusetts. Any formal legal action must be brought in a court located in Cambridge, Massachusetts.

Before taking formal action, both parties agree to engage in a good faith negotiation period to attempt to resolve any dispute informally.

Contact

Please direct any written inquiries regarding these Terms and Conditions to our postal address: 67 Smith Pl, Cambridge, MA 02138, United States.

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will stay in full effect. These Terms and Conditions, together with the specific Service Agreement you sign for a job, form the entire agreement between you and Cambridge Water Damage Pros regarding our services and the use of this website.

Force Majeure

Cambridge Water Damage Pros is not liable for any delay or failure to perform services if the failure is caused by an event beyond our reasonable control.

This includes but is not limited to acts of God, extreme weather, strikes, government mandates, or unexpected utility outages.

This page provides general information and does not constitute formal legal advice.